Effective Date: November 3, 2026
This Refund Policy applies to paid subscriptions for Cohora.
Free Tutor is provided at no charge. As no payment is collected for this plan, it does not create a refund entitlement.
Tutor Pro is billed monthly in advance at the price shown at checkout.
You may cancel your Tutor Pro subscription at any time through the billing portal. Cancellation prevents the next renewal, and you will retain access to Tutor Pro until the end of your current paid billing period.
We do not normally provide refunds or account credits for unused time in a partially used monthly billing period.
This does not affect any refund, cancellation, withdrawal, or consumer-protection right that applies to you under mandatory law.
If you believe that you were charged in error, charged more than once for the same subscription period, or experienced an unauthorized charge, contact us promptly at support@cohora.org.
Please include:
We will investigate the request and, where an error is confirmed, arrange the appropriate refund or billing correction.
Payments and approved refunds are handled through our payment provider, Paddle. Approved refunds are returned to the original payment method where available. Processing time depends on Paddle and your bank or card issuer.
Paddle's customer portal also allows customers to manage subscriptions, payment methods, invoices, and cancellations. See Paddle's customer portal documentation.
We may update this Refund Policy to reflect changes to Cohora, our billing process, or applicable law. The effective date above identifies when the current version took effect.